I complained about the disgusting mess at my ‘luxury’ holiday break accommodation

A MUM who complained to a Reserving.com host about the mess and pet rats at her lodging was stunned when he replied: “F**k off fatso.”

Lianna Bartle, who suggests she “struggles” with her bodyweight, experienced booked a
weekend absent for her 35th birthday with her eight-year-aged daughter, Lily.


Lianna Bartle pictured with her daughter, LilyCredit: Adult men Media
The mum felt let down by the property so shared an honest review on Booking.com


The mum felt allow down by the home so shared an genuine critique on Reserving.comCredit score: Males Media
The outrageous text Lianna received from Matthew Tolley saying 'f*** off fatso'


The outrageous textual content Lianna gained from Matthew Tolley expressing ‘f*** off fatso’Credit rating: Males Media

They booked a space in the village of Endon, Staffordshire, promoted by host Matthew Tolley as ‘Luxury Endon House Share’.

But Lianna claimed the offering – positioned half-an-hour’s push from Alton
Towers – was “anything but luxury”.

The mum and daughter had prepared to shell out the bulk of their weekend at the household but felt permit down by its situation.

Matthew statements the mum is on a “hate campaign” against him but
admitted sending her an abusive WhatsApp message which stated: “No you had been rude and wrong. F*** off fatso.”

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The host, who lists his property on Reserving.com, Airbnb, and A-Resort,
also wrote that Lianna “doesn’t cook and lives on junk food items and

He at the moment has a ranking of 4.81 on Airbnb with 59 evaluations.

Lianna, from Bradford, arrived at the residence on May perhaps 12 for her
three-evening stay soon after generating her reserving through Reserving.com.

Soon after arriving, Matthew showed Lianna and Lily all-around the residence.

During the tour, Matthew requested Lily if she’d like to participate in with his pet rats.

Lianna watched horrified as Matthew took Lily to a utility place to exhibit her the rats inside of a cage.

She explained: “I was observing mortified. He should have disclosed there were being rats in the home in his listing.

“Even even though they were concealed absent, they have been even now in the property. The odor during the property was dreadful. I really do not know how lots of there were being but there ended up a few, probably a few or four. They smelt truly negative, like rats wee and poo.”

Lianna, who works as a practice ticket officer, took photos of the house which demonstrate mess and filth all through the residence.

She said: “I seriously did not want to be in the residence. It stank awful. Like musty foisty sort of smell”.

She was also worried about there becoming no locks on her bed room doorway. She felt nervous about generating grievances during her visit, so stored tight lipped.

But soon after her keep, she left a critique on Scheduling.com describing that while she was delighted with the check out, she felt let down by the odor, grime, animals and there not getting a lock on the door.

Matthew refuted all of the issues she made. He wrote: “The guest has contradicted the experiences of each individual other guest who has still left a evaluate (12 on in this article and in excess of 75 on a different reserving platform). The home was spotlessly thoroughly clean (it always is) and photographs are taken frequently to verify the actuality.

She felt let down by the smell, animals and there not being a lock on the door


She felt enable down by the scent, animals and there not remaining a lock on the doorCredit history: Adult men Media
Lianna said the 'Luxury Endon House Share' was dirty


Lianna said the ‘Luxury Endon Household Share’ was soiledCredit score: Men Media
According to Liana, there was a foul stench inside her room


In accordance to Liana, there was a foul stench within her areaCredit history: Men Media

“There was no smell – this is basically a total fiction – except she’s complaining about cooking smells, which are Standard [sic] in most residences at mealtimes – regrettably Lianna does not know what these are due to the fact she doesn’t prepare dinner and life on junk foodstuff and crisps.

“She required new towels every single evening which had been offered with out complaint, even though no other visitor has ever questioned for this. The visitor also left some mess at the rear of when she still left, a utilized hairbrush which I experienced to throw away for cleanliness good reasons, and a full bunch of hairs everywhere you go.

“The visitor has still left a fully fake review and will not be welcome back. Frankly, I’m disgusted by her behaviour.”

Lianna was stunned at the comments about her “dwelling off junk food items” and felt attacked by Matthew’s feedback so sent him a text to allow him know she’d be complaining.

She wrote: “I am building you knowledgeable that I intend to complain to Scheduling.com about your terrible response to my straightforward evaluation!! That hair brush that was in the home was presently in the home when I arrived!!

Lianna despatched images of the home, and wrote: “Filthy and cluttered …. your reply was completely impolite just after I sent an genuine evaluate!! Possibly you need to notify people you are living with rats !!!”

Matthew replied: “No you have been impolite and improper. F*** off fatso.”

She stated: “I am over weight. It was only very last year that I paid out dollars to do the job with a binge consuming coach I have struggled with my fat for a good deal of a long time. So for somebody to say that to me, it harm major time. It was just so particular.

“I remaining an trustworthy review about my keep and the gentleman obtained individual, there was no want. It’s totally horrendous, I assume it is disgusting.”

Matthew admitted to sending the “fatso” text but included that he “was not aware” she struggled with her excess weight. Matthew claimed that Lianna had launched a “hate campaign” in opposition to him.

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He advised Yorkshire Are living: “The specific in problem has created a collection of phony statements about her keep, she submitted unfavourable comments as she was entitled to do. I responded as I was entitled to do and she began subsequent to that, to ship me a series of unsolicited messages which resulted in me getting to block call with her.”

He reported Lianna complained to Reserving.com and will be asking them to resolve the make any difference.

Matthew didn't hold back in his response to Lianna's review


Matthew didn’t keep again in his response to Lianna’s critiqueCredit rating: Gentlemen Media
Lianna was devastated to be labelled 'fatso' in a text from Matthew


Lianna was devastated to be labelled ‘fatso’ in a text from MatthewCredit rating: Men Media

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